Family Support Worker Customer Service & Call Center - Dover, NJ at Geebo

Family Support Worker

4.
1 Dover, NJ Dover, NJ Full-time Full-time $45,500 a year $45,500 a year 3 days ago 3 days ago 3 days ago JOB
Summary:
The Family Support Worker (FSW) is responsible for establishing and maintaining a regular and long-term relationship with the families enrolled in the Healthy Families/TANF Initiative for Parents Morris Program.
The FSW conducts home visitation services from pregnancy through the child's third year.
ESSENTIAL DUTIES:
Outreach families referred through Connecting NJ or a Service Provider.
Conduct family-centered and strength-based Home Visits based on the assigned enrolled family's level of service; each home visit should last one hour; Conduct the FROG Scale (parent survey tool) with parents to identify strengths/risk factors to support the family throughout home visitation services.
Conduct weekly outreach efforts to engage hard-to-reach clients Document, in FamSys, weekly home visits, assessment tools, and required forms, in a timely manner; Utilize Parents As Teachers curriculum to help improve parent-child interaction; Establish a trusting relationship; Assist in strengthening the parent-child relationship; Assist parents in improving their skills to optimize the home environment; Assist in increasing the family support system and increase the family's ability to problem solve and assume the role of advocating for themselves and their children; Responsible for assisting the family in establishing goals and a plan for the accomplishment of those goals.
The assessment of the normal growth and development of the target child; Identify and refer to other supportive agencies, including healthcare appointments; Assist with organizing and facilitating parent workshops; Provide advocacy at appointments, as needed; Monitor current health and developmental trends in order to better assist families; Maintain own functioning vehicle in good working condition at all times; Maintain manual and computerized client files in a confidential manner; Handles other assignments as requested.
Knowledge of normal child growth/development and parent-child relationships.
Experience in working with community agencies, including implementing referral processes.
Ability to relate to families from a strength-based model even in an apparently chaotic family environment; ability to approach families from a family-centered service model.
Demonstrates motivation and ability to learn and practice basic supportive skills.
Flexible availability for home visits Flexible availability for community outreach/tabling events Non-judgmental Enjoys and functions appropriately with long-term, ongoing projects; doesn't need immediate feedback or results for personal validation.
Ability to establish and maintain personal/programmatic boundaries, while providing supportive services.
Strong interpersonal skills and the ability to relate to individuals who may not share basic commonalities, including value system and behavior norms.
Believes in and is comfortable with advocating for nurturing, nonviolent discipline of children.
Experience in working with culturally diverse communities/families and the ability to be culturally sensitive and appropriate.
Demonstrates strong writing, effective communication and organizational skills Enters and maintains data entry of client information into database(s).
Open to reflective practice (i.
e.
has capacity for introspection, communicates awareness of self in relation to others, recognizes value of supervision, etc.
) Ability to travel throughout New Jersey to attend required core trainings, curricula training and ongoing trainings required by the model and/or agency.
Infant mental health endorsement level I or II preferred.
JOB REQUIREMENTS:
Minimum of a High School Diploma or GED equivalent with two years of experience in working with children (0-3 years of age) and families or Bachelor's Degree or higher Bi-lingual required:
English and Spanish/other Computer literacy required.
All PMCH employees must comply with the guidelines of PMCH's Immunization Policy.
Job Type:
Full-time Pay:
$45,500.
00 per year
Benefits:
403(b) 403(b) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Schedule:
Monday to Friday Education:
Bachelor's (Preferred) Language:
Spanish (Required) Ability to Relocate:
Dover, NJ 07801:
Relocate before starting work (Required) Work Location:
Hybrid remote in Dover, NJ 07801 Outreach families referred through Connecting NJ or a Service Provider.
Conduct family-centered and strength-based Home Visits based on the assigned enrolled family's level of service; each home visit should last one hour; Conduct the FROG Scale (parent survey tool) with parents to identify strengths/risk factors to support the family throughout home visitation services.
Conduct weekly outreach efforts to engage hard-to-reach clients Document, in FamSys, weekly home visits, assessment tools, and required forms, in a timely manner; Utilize Parents As Teachers curriculum to help improve parent-child interaction; Establish a trusting relationship; Assist in strengthening the parent-child relationship; Assist parents in improving their skills to optimize the home environment; Assist in increasing the family support system and increase the family's ability to problem solve and assume the role of advocating for themselves and their children; Responsible for assisting the family in establishing goals and a plan for the accomplishment of those goals.
The assessment of the normal growth and development of the target child; Identify and refer to other supportive agencies, including healthcare appointments; Assist with organizing and facilitating parent workshops; Provide advocacy at appointments, as needed; Monitor current health and developmental trends in order to better assist families; Maintain own functioning vehicle in good working condition at all times; Maintain manual and computerized client files in a confidential manner; Handles other assignments as requested.
Knowledge of normal child growth/development and parent-child relationships.
Experience in working with community agencies, including implementing referral processes.
Ability to relate to families from a strength-based model even in an apparently chaotic family environment; ability to approach families from a family-centered service model.
Demonstrates motivation and ability to learn and practice basic supportive skills.
Flexible availability for home visits Flexible availability for community outreach/tabling events Non-judgmental Enjoys and functions appropriately with long-term, ongoing projects; doesn't need immediate feedback or results for personal validation.
Ability to establish and maintain personal/programmatic boundaries, while providing supportive services.
Strong interpersonal skills and the ability to relate to individuals who may not share basic commonalities, including value system and behavior norms.
Believes in and is comfortable with advocating for nurturing, nonviolent discipline of children.
Experience in working with culturally diverse communities/families and the ability to be culturally sensitive and appropriate.
Demonstrates strong writing, effective communication and organizational skills Enters and maintains data entry of client information into database(s).
Open to reflective practice (i.
e.
has capacity for introspection, communicates awareness of self in relation to others, recognizes value of supervision, etc.
) Ability to travel throughout New Jersey to attend required core trainings, curricula training and ongoing trainings required by the model and/or agency.
Infant mental health endorsement level I or II preferred.
Minimum of a High School Diploma or GED equivalent with two years of experience in working with children (0-3 years of age) and families or Bachelor's Degree or higher Bi-lingual required:
English and Spanish/other Computer literacy required.
403(b) 403(b) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance Monday to Friday Bachelor's (Preferred) Spanish (Required) Dover, NJ 07801:
Relocate before starting work (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.

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